Refund and Cancellation Policy

Last updated: 3 October 2026

All payments in Cliptaly are made through Google Play. This policy explains how cancellations and refunds work.

1. Cancel a subscription

1. Open the Google Play Store app.
2. Tap your profile picture → Payments & subscriptions → Subscriptions.
3. Choose Cliptaly → Cancel subscription.

You can cancel at any time. Your plan, credits and ad-free use continue until the end of the month you have already paid for. After that the subscription will not renew. Deleting the app or your account does not cancel a subscription by itself.

2. Failed videos

If a video fails to be made, we return it automatically:

• Subscribers: the credits used for that video are added back to your account.
• One-video payment: the payment for that video is refunded through Google Play, or you can make the video again at no extra cost.

3. Other refunds

• We do not give refunds for unused credits, or for part of a month after you cancel.
• If a video was made successfully but has a serious technical problem (for example, no sound or a broken file), write to us within 7 days with your order ID and we will review it fairly.
• You can also ask Google for a refund directly through Google Play. Google's refund rules apply to those requests.

4. How to contact us

Email hello@cliptaly.com from your account's email address with your Google Play order ID (it starts with "GPA."). We reply within 2 working days. Approved refunds are returned through Google Play to your original payment method; the time to reach you depends on your bank or payment method.